French patients and doctors are embracing telemedicine like never before. Recent surveys highlight its explosive growth since Social Security began reimbursing it three years ago.
Telemedicine refers to medical practices enabled or enhanced through telecommunications. It allows remote delivery of healthcare services and sharing of medical information. As reported by La Dépêche on September 18, 2021, since its reimbursement by Social Security, telemedicine has become commonplace in France. In 2019, it accounted for just 0.04% of consultations, surging to 5.4% in 2020—a trend backed by an Odoxa survey (PDF in French, 45 pages).
The first COVID-19 wave in 2020 accelerated adoption. Health professionals tested it widely and found it effective. For physicians, remote patient monitoring saves valuable time and resources. Patients appreciate avoiding unnecessary travel for non-essential visits.
Odoxa's survey polled around 5,000 respondents, including French and European citizens (502 British, 502 Italian, 502 Spanish, and 501 German), plus about 500 doctors and nurses. Key findings: 86% of French respondents are familiar with telemedicine and eager to use it. France ranks among Europe's most receptive countries, with 73% viewing it positively.
Usage tripled for patients and multiplied over sixfold for general practitioners amid the COVID-19 crisis. Growth slowed post-initial lockdown, with France trailing leaders like Spain and the UK.
Satisfaction remains high: 88% in France (80% Europe-wide), 78% among French doctors. 69% support further expansion, crediting it for managing the pandemic and preparing for future crises. Many non-users plan to try it, and 70% of French patients would accept a teleconsultation if recommended.
